New strategy unveiled
Servizz.gov has launched a new three-year strategy aimed at improving service delivery and bringing government services even closer to the public.
The “Servizzi Aktar Qribek” strategy, which can be accessed at https://tinyurl.com/yeysnx6j, sets out 10 concrete initiatives to achieve this goal:
- Inclusivity initiatives for clients who are unable to access services
- A new website with a personalised user experience
- The continuous use of research and data in operations for ongoing improvement
- The integration of all platforms to ensure a consistent quality of service
- New strategic forums for stakeholders to enhance collaboration
- Regular focus groups for feedback, training and continuous improvement
- Effective communication and the modernisation of service centres
- Long-term strategic planning
- Strengthening governance and quality
- Employee empowerment and involvement
The Head of the Public Service, Tony Sultana, said that this strategy will continue to modernise and improve public services. He added that services will not only continue to reach people, but will increasingly be delivered directly to people in their homes.
Addressing employees and stakeholders of the agency, he recalled how when a person applies for a service and is assisted, it has a direct positive impact on the entire family.
The Chief Executive Officer of Servizz.gov, Massimo Vella, said that over the past 10 years the agency has transformed the delivery of public services from a single point of service into a nationwide system, including local centres, various service solutions and digital platforms.
He said that with this ambitious strategy, Servizz.gov is continuing to look ahead, making use of artificial intelligence and other new tools to make service delivery more personalised and focused on people’s needs.
Published on Tuesday 23 June 2026
Servizz.gov Three -year strategy and its 10 planned achievements.
Servizz.gov has launched a new three-year strategy aimed at improving service delivery and bringing government services even closer to the public.
The “Servizzi Aktar Qribek” strategy, which can be accessed at https://tinyurl.com/yeysnx6j, sets out 10 concrete initiatives to achieve this goal:
- Inclusivity initiatives for clients who are unable to access services
- A new website with a personalised user experience
- The continuous use of research and data in operations for ongoing improvement
- The integration of all platforms to ensure a consistent quality of service
- New strategic forums for stakeholders to enhance collaboration
- Regular focus groups for feedback, training and continuous improvement
- Effective communication and the modernisation of service centres
- Long-term strategic planning
- Strengthening governance and quality
- Employee empowerment and involvement
The Head of the Public Service, Tony Sultana, said that this strategy will continue to modernise and improve public services. He added that services will not only continue to reach people, but will increasingly be delivered directly to people in their homes.
Addressing employees and stakeholders of the agency, he recalled how when a person applies for a service and is assisted, it has a direct positive impact on the entire family.
The Chief Executive Officer of Servizz.gov, Massimo Vella, said that over the past 10 years the agency has transformed the delivery of public services from a single point of service into a nationwide system, including local centres, various service solutions and digital platforms.
He said that with this ambitious strategy, Servizz.gov is continuing to look ahead, making use of artificial intelligence and other new tools to make service delivery more personalised and focused on people’s needs.
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